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Case Study
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How EGL Maritime Achieved a 50% Productivity Boost with Starboard’s AI-Powered Automation

Starboard’s AI automation helped EGL Maritime boost productivity by 50%, cut manual data entry, and reduce errors, streamlining operations and setting them up for scalable growth.
Published
November 1, 2024
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Highlights

  • Time Savings: 50% increase in FTE productivity by reducing manual data entry.
  • Centralized Storage: All files are now stored in one platform, simplifying access and management.
  • Workflow Efficiency: Starboard’s tools shifted operations from reactive to proactive, freeing up more time for strategic work.
  • Fewer Errors: AI-driven real-time carrier integrations minimized manual errors and improved overall accuracy. 

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Introduction

Starboard OS is an AI-powered platform that automates workflows and document management for logistics companies. Designed specifically for freight forwarders, Starboard’s platform eliminates manual data entry, centralizes document storage, and integrates with carriers in real time, allowing companies like EGL Maritime to improve operational efficiency and save valuable time.

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About EGL Maritime 

EGL Maritime began its U.S. operations in 2003 as Eagle Maritime Inc., part of Eagle Maritime Pvt. Ltd. and the Global Cargo Forwarders (GCF) Group in India. In 2008, it became Eagle Maritime of America Inc., doing business as EGL Maritime, a separate entity that works closely with earlier partners and other network agents in India and worldwide. 

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Key Challenges Before Starboard: 

  1. Manual Data Entry: EGL’s team was repeatedly entering the same data across different systems, wasting time and increasing the risk of errors.
  2. Document Accessibility: Important documents were scattered across various platforms, making it difficult to access and process information efficiently.
  3. Outdated User Experience: The software EGL previously used had a 1990s-style UI, leading to poor user experiences and slow onboarding of new operators.

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Why EGL Chose Starboard

To eliminate manual, repetitive data entry and improve document management, EGL chose Starboard OS for its:

  • AI-Powered Automation: The EGL team can upload documents in any format and Starboard bots automatically read, extract, and process the data.
  • Centralized Document Storage: All files are stored in one place, making it easy to access and manage data without relying on multiple systems.
  • Customizable Data Processing: Starboard allows EGL to adjust and personalize data processing according to specific needs, giving them control over how information is handled. 
  • Live carrier integrations: Starboard’s real-time carrier integrations have improved accuracy and reduced errors.

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Results

Since implementing Starboard OS, EGL Maritime has experienced significant operational improvements:

  • 50% Increase in Productivity: Tasks that once required two employees now only need one, allowing the team to focus on higher-priority work.
  • Improved Document Management: EGL’s team now uses a single platform to store and retrieve documents, eliminating the need for multiple cloud storage systems.
  • Better Workflow Efficiency: Automation has freed up time for strategic projects, significantly improving team synergy and overall efficiency.
  • Reduced Errors: AI-powered document management has led to fewer errors, improving client satisfaction and operational accuracy.

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“Starboard’s AI is very powerful. It reads our documents automatically, saving us a lot of time and effort. We don’t have to manually feed data anymore."
— Naved Khan, Team Lead, Consolidation, EGL Maritime

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A Scalable Solution for Growth

Operational efficiency is critical to staying competitive for freight forwarders. As EGL Maritime expands, Starboard’s scalable platform will evolve alongside its operations. With AI-driven automation and flexible features, EGL is well-positioned to handle increasing freight volumes without sacrificing efficiency or accuracy.

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“Starboard has transformed our operations with its modern interface and ease of use. Onboarding new employees is faster than ever, and the platform’s automation has significantly improved efficiency — not just for EGL but also for our clients. It’s a game-changer in how we handle data and documentation.”
— Rajiv Dixt, President, EGL Maritime

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Learn More

Increase your share of wallet and team productivity by powering operations with Starboard AI. Book a demo to see Starboard in action.

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About Starboard

Starboard is revolutionizing global trade by building cutting-edge virtual infrastructure. With advancements in Large Language Models and Machine Learning, we’re leveraging technology to drive the next phase of growth in the industry.

Our flagship products, Starboard OS and Starboard Quote Tools, harness the power of AI and live API integrations to help freight forwarders win more business and deliver best-in-class shipment execution.